We want you to feel confident shopping with CollieGoGo. Please review the policy below before making a purchase.
Return Eligibility
We accept returns for eligible items within 14 days of delivery.
To qualify for a return, the item must:
- Be unused and in its original condition
- Be returned with original packaging
- Not be damaged due to misuse, mishandling, or normal wear
Non-Returnable Items
The following items are generally non-returnable:
- Opened blind boxes
- Opened sealed collectibles
- Final sale items
- Gift cards
- Items marked as non-returnable on the product page
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at hi@colliegogo.com with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If approved, we may offer a replacement, store credit, or refund depending on the situation.
Return Process
To request a return, please contact us first at hi@colliegogo.com. Do not send items back without approval.
If your return is approved, we will provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or sent in error.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Exchanges
We currently do not guarantee direct exchanges for blind box items. If you need assistance, please contact us and we will review your request on a case-by-case basis.
