Thank you for shopping with CollieGoGo. We are committed to getting your order to you as quickly and carefully as possible.

Order Processing

Orders are typically processed within 5-7 business days after payment is confirmed. During high-volume periods, holidays, launches, or special promotions, processing times may be slightly longer.

Shipping Times

Estimated shipping times vary depending on the destination and shipping service selected at checkout. Delivery estimates are provided for reference only and are not guaranteed.

Shipping Confirmation

Once your order has shipped, you will receive a confirmation email with tracking information, if available.

Shipping Rates

Shipping fees are calculated at checkout based on your location, order size, and selected shipping method.

International Shipping

We may ship to selected international destinations. International customers are responsible for any applicable customs duties, taxes, import fees, or other charges required by their local authorities.

Incorrect Address

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays, losses, or additional costs caused by incorrect or incomplete address information.

Delayed or Lost Shipments

If your package is delayed or appears lost in transit, please contact us at hi@colliegogo.com. We will do our best to assist you in working with the carrier.

Damaged Packages

If your package arrives damaged, please email us within 7 days of delivery with your order number and photos of the damage, including the packaging.